HME Awarded Accreditation

Left to right: Mike Steen, Materials Management Manager and HME Manager; Richard Miller, Technician; Mary Lou Holzkamm, Customer Service; and Cindy Koltes, HME Coordinator

West River Home Medical Services (HME), a durable home medical equipment company, has achieved the Award of Accreditation from the Healthcare Quality Association on Accreditation, based in Waterloo, Iowa. This award is achieved only when home medical equipment companies demonstrate a high level of quality practices in their business operations and patient care techniques. HME earned the three-year accreditation after completing a comprehensive application that focuses on patient care, financial stability, and a commitment to quality operational practices and procedures. Accreditation by the HQAA assures Medicare and other payers that the highest levels of quality are practiced within all areas of the company.

“We sought accreditation by the Healthcare Quality Association on Accreditation to demonstrate that our company is committed to providing excellent patient care and safety in a financially solvent environment,” says Mike Steen, Materials Management and HME Manager.“ This award also reinforces that our commitment to quality is ongoing.”

Founded in 2005, the HQAA seeks to continuously set standards of the highest quality on behalf of the durable medical equipment industry and business owners. Its interactive, Web-based design is specifically aimed at the durable medical equipment industry, providing a targeted approach to accreditation and quality improvement.

West River Home Medical Service opened its doors for business on March 2, 1998 to provide rental, sales, delivery, and set-up for home medical equipment and supplies. “We carry a wide array of competitively priced products,” said Cindy Koltes, store manager, “from hospital beds, lift chairs, oxygen concentrators, respiratory medications for oxygen customers, breast pumps rental and purchase, and so much more.” added Koltes. “We also have a certified mastectomy prosthesis fitter on staff.“ The store processes all Medicare, Medicaid, or insurance claims.” If there is a product that our store does not have in stock, please ask and we will try hard to get it for you,” Koltes said.

According to Koltes, the store will be relocating this summer, to the old clinic basement, where West River Eye Center used to be. “Relocating to the medical center will provide easier access for home medical products and services for our patients,” Koltes concluded.

07/07/2010